Track My Order

Why Choose Our Track My Order System?

Our Track My Order system offers a simple and straightforward solution to keep an eye on your packages. With this feature, you will have peace of mind knowing that your order is safely on its way to you. The main advantage of our system is its efficiency and reliability. We understand how valuable your time is, so we have designed our tracking system to be quick and easy to use.


But what if you're not at home to receive the delivery? Don't worry, our tracking system updates regularly and provides approximate delivery times, which makes it possible for you to plan ahead. So no more waiting around all day for a delivery that might not arrive.


Because we value your experience and satisfaction, our Track My Order system is diligently monitored and updated. This means you can trust us to provide accurate and up-to-date information about your order's status. Start tracking your order with us today and experience a new level of convenience and peace of mind.

FAQS

Where is my order?

You can track your order Here

Your order number will be on your dispatch email, parcels can only be tracked after they've been dispatched.

Deliveries are made between 8am and 9pm. On the rare occasion deliveries are delayed due to unforeseen circumstances, most arrive the following day. Need help? Ask our virtual agent Cicay for an instant answer or contact us here

Delivery option Delivery times Delivery cost

UK Standard Delivery Up to 4 Working days £3.99 per order

UK Next Day Delivery Order before 11pm to
receive your order next
day (Delivery days
Monday to Sunday) £5.99 per order

DPD Predict Delivery Select your preferred day
and DPD will send you a
1hr delivery window £7.99 per order


Evri Standard Parcel 4 working days (Delivery £3.99 per order
Collection days Monday to Saturday)




Evri Next Day Parcel Order before 10pm to receive
Collection your order next day £5.99 per order
(Delivery days Monday to
Saturday)



Asda Next Day Parcel Order before 10pm to receive £5.99 per order
Collection your order next day (Delivery
days Monday to Saturday)

As soon as you place your order, we’re on it – we know you need it fast! Unfortunately this means we will be unable to make any changes as it’s already being processed at the warehouse (literally within seconds!). You’ll need to place another order or return any unwanted items.

Sorry an item's missing; please double check it's on your order confirmation, check your emails (including junk/spam) to see if you've been sent an email about it going out of stock or your order could be arriving in more than one parcel. If none of these apply and your expected delivery date has passed, then please ask our virtual agentLaylafor an instant answer or head over to our Contact Us section within 14 days of your order being delivered and we will sort it for you.

Some of our items do come back in stock, so keep checking back!

To get this fixed for you ASAP please ask our virtual agent Cicay for an instant answer or head to our 'Contact Us' section where you can drop us an email or you can reach us via private message on Facebook, Twitter or WhatsApp.

When you message, please include the following information:

Your name

Order number

Product name and code of the item ordered

Product name and code of the item received

Picture of the incorrect item and a description of the incorrect item received

If you choose to email, please have an image of the incorrect item ready for when you receive a reply, as you won’t be able to attach the image on the form just yet.

Please do not return the item to us without speaking to our Customer Care team.

We’re really sorry to hear that you’ve received an item that’s not in perfect condition. So that we can get this fixed for you please go to our 'Contact Us' tab, to help us get this fixed for you ASAP. When you first contact us please include the following information;

Your Name, Order Number, Product Name and Code, Picture of the fault and a Description of the fault.

The product name and code can be found on your order confirmation email.

If you contact us via the 'Contact Us' tab please have an image of the faulty item ready for when you receive a reply as you won’t be able to attach the image on the form just yet.

The carrier has been unable to deliver your parcel to you (you may not have been in or they might not have been able to gain access to your property). If your tracking is showing as being returned to us, you can wait for your parcel to come back and we will give you a refund when it does. A typical refund will take up to 21 days, that’s 14 days for the parcel to arrive back at our warehouse and us processing with up to 7 days for it to make its way through the banking system.

If the carrier was unable to deliver this time it may be worth checking out the carriers app, many of our carrier will allow you to add instructions for the driver or a preferred safe place / neighbour for your parcel to be left with if you're not in. We also have other delivery options such as click & collect and locker collection which may be more suitable for future deliveries.

As soon as you place your order, we’re on it – we know you need it fast! Unfortunately this means we will be unable to make any changes to your address.