Product Return Information

Understanding Product Return Information

Understanding product return information is crucial for both businesses and consumers. It's important because it allows businesses to manage returns effectively and offers consumers clarity on what they should expect when dissatisfied with a purchase.


A well-defined and clear product return policy can increase customer trust and loyalty. Consumers often look at return policies before making a purchase, and a generous return policy could be the deciding factor in a purchase decision. On the flip side, a confusing or restrictive return policy can prevent customers from making a purchase or lead to customer dissatisfaction.


When discussing product return information, it's essential to consider various aspects. This includes the period within which a product can be returned, the condition of the product eligible for return, who pays for the return shipping, whether a receipt or proof of purchase is required for a return, and the return process. Understanding these aspects can guide you through the return process, saving you from any undesired surprises.

FREE RETURNS
28 DAYS TO RETURN
REFUNDS WILL TAKE14 DAYS FROM POSTING

READY TO RETURN?

HOW DO I RETURN?

REPACK YOUR ITEMS

Repack your items. No packaging, no problem! Just pop your items in something non see-through, sealable & waterproof.

You will need your order number and email address/post code.

Either print your returns label at home or in store. Once you have processed your return in the portal you're ready to post it off.

FYI

We’ve gone paperless! You can return using the steps above.
You’ve got 28 days to send something back to us from the day you receive it.
or hygiene reasons, we cannot offer refunds on fashion face masks, cosmetics, pierced jewellery, swimwear or lingerie, if the seal has been broken or is no longer in place. Items must be unworn and unwashed with the original labels attached. This does not affect your statutory rights.
Using your own method of return may cause delays in your refund and you may be liable for import VAT and a custom duty charge, if returning internationally. If your items don’t make it back to us, you’ll need to open a dispute with the carrier.
Returns are FREE!

RETURNS FAQS

THERE IS NO RETURNS LABEL IN MY PARCEL, HOW DO I RETURN?

We've gone paperless! You can return using the steps above. We have printer-less options too if you don’t have a printer!

Please note we've extended our returns to 28 days so a typical refund may take longer than usual.

A typical refund will take up to 14 days.

If you paid for your order with a gift card, store credit or a voucher, a replacement to the value of the refund will be issued.

We’ll be sure to keep you updated and send you an email as soon as your parcel arrives back at our warehouse, and again when we have processed your refund.

You've got 28 days to send something back to us from the day you receive it. Unfortunately we cannot accept returns after this time.

  1. 1. Log into the returns portal here here using the order number and email address/postcode relative to the return you are tracking.
  2. 2. Using the "My Returns" section in the portal you'll be able to view any online orders you have returned. For peace of mind, you can keep track of your returns activity by reviewing the status within the portal.

Please note – It takes our DC a few days to process your return once it’s been received back. We’ll email you to let you know when it’s been processed and again when your refund is on its way to you.

We try to process returns ASAP but some refunds can take up to 14 days to be processed + your banks handling time (up to 7 days).

For some banks and credit cards your refund can show on the same date as the original purchase, sometimes it can also show as the same transaction. If you paid via PayPal it can take up to 48 hours from receiving your refund confirmation email for the refund to show in your account. If your bank account is linked to your PayPal account it can take a further 14 days for this refund to hit your bank account - this is due to PayPal processing times.

Please wait 14 days before contacting us about your refund if you haven’t heard from us yet. If it’s been 14 days, we’ll get this looked into for you ASAP; just head over to our Contact Us section with the below information

  • Your name
  • Order number
  • Product name and codes of the items you returned
  • A picture of your proof of postage

You won’t be able to attach an image of the proof of postage just yet (unless you’re contacting us via WhatsApp) but make sure you have one ready for when you receive a reply from us.

You may have received your refund as a voucher if your items were returned to us after the returns policy timeframe. If this could be the case, please check your emails including spam and junk.

Unfortunately we don't offer an exchange facility. Simply return your item(s) and reorder for a replacement. Your refund will be processed once we've received your unwanted items.

We'll refund your delivery charge if you return all of the items from the order and cancel your contract with us within 14 days for any countries within the EEA. You can cancel your contracthere. If you decide to keep one of the items, you need to pay for delivery. We don't refund delivery charge for those countries listed outside of the EEA.

If you have received a faulty or an incorrect item, please contact customer services Clik Here

See our full return policyhere.