Cicay Premier

Returns Policy

We've gone paperless, you can return via our returns portal here. You have 28 days, from the day you receive it, to send something back. Refunds will take up to 21 days from posting. For hygiene reasons, we cannot offer refunds on sex toys, fashion face masks, cosmetics, pierced jewellery, swimwear or lingerie, if the seal has been broken or is no longer in place. Using your own method of return may cause delays in your refund and you may be liable for import VAT and a custom duty charge, if returning internationally. If your items don’t make it back to us, you’ll need to open a dispute with the carrier.

Shipping

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.